Below are our most asked questions. We try our best to keep this as updated as possible. If you don't see your question, please use the form at the bottom of the page to contact us. Thank you!
SHIPPING & RETURNS
As soon as your order ships, you will receive an email with tracking information. You can also log into your account to view the status of your order or visit the order status page!
We try to ship out orders as soon as we can. Currently, Thimblepress ships with USPS or UPS for domestic and international orders. Our shipping window for customer order processing is 1-3 business days. That is the time it takes for us to prepare a customer order, not the time it takes to ship and get to the customer. If you have a specific deadline for your order, we advise you to contact Thimblepress at firstname.lastname@example.org before placing the order to inquire and request a specific ship date. There is always the option to choose a faster shipping time at checkout. These shipping times vary from customer order fulfillment and shipping times.
Please note: orders often ship in multiple packages, and sometimes on different days because of our different manufacturing partners.
Shipping to a PO Box? Items that cannot fold up (blankets, apparel, towels) and have final sizes below 24" x 30" are approved to be shipped to a United States PO Box. Unfortunately, larger sizes require a physical address. We are unable to ship to Canadian P.O. Boxes.
For wholesale order shipping and terms please visit our wholesale page.
We offer free shipping on domestic orders of $75 or more. Thimblepress shipping rates are based on the location we are shipping to in combination with order weight and the level of shipping you choose. An email confirmation will be sent to you after your product has shipped. Rates are determined by UPS or USPS (we have no control over rates). You can visit USPS.com or UPS.com for more details.
In addition, the items you purchase are hand-packed (with love!) by someone on our Thimblepress team. One or more people are involved in the multi-step process of packaging, boxing, weighing, checking, double-checking, and shipping your Thimblepress goods to you! Several materials are involved including boxes, tape, bubble bag mailers, stay flats, cello sleeves, cardboard backing, packaging materials, shipping labels, etc! Please know that we try to use the least expensive shipping method to keep costs to a minimum. And throughout the year, we offer FREE Shipping coupon codes (USA only) to let you know how much we appreciate you!
Yes! We ship all international orders via USPS First Class International or USPS Sure Post. Unfortunately, tracking is not available often for international orders, and we cannot guarantee a delivery date due to the post office in your area and customs clearing. Please note, all orders are marked as merchandise and we are not responsible for any customs fees or duties incurred on international shipments. The fees are not in our control. If your package is returned to Thimblepress with unpaid customs fees, the buyer will be given the option to repay shipping and resend the package or select to receive a refund minus the shipping fees. These fees or duties are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to your order. Unfortunately, Insurance is not available for lost, unclaimed or undeliverable packages, so we cannot make a refund for them.
We ship all of our orders to the address that was entered in by each customer upon checkout. If the address is incorrect or undeliverable the product will be returned to Thimblepress. Upon us receiving the package back to our studio we will reach out via email about this happening. The customer will have the option to pay for it to be shipped again and redelivered with the correct address. The customer can also receive a refund for the product minus the original shipping costs.
We work really hard at Thimblepress to make sure only the best quality of items with zero defects are sent out to our customers. Occasionally, due to human error, there may be damage to an item. If that is the case, we happily accept return free of charge.
You'll need your order number and photos of the damaged product, and we must be contacted within 10 days of delivery (20 days during November & December). Don't worry, because you won't need to send us the damaged piece back. We will replace the item or refund the order if we no longer have that item in stock. After we've received your photos and processed, we encourage you to make someone's day and gift it.
We are not responsible for damage done during the shipping process. We try our best to secure your item and ensure it will not be damaged during shipping, but once it is out of our hands we cannot guarantee how that precious cargo will be treated. We will do our best to replace the damaged products if possible. If the item is sold out we will offer a refund minus the original shipping cost.
We also offer refunds or returns on all non-defective items (excluding sale items) with a $5 restocking fee, plus the cost to ship it back to us. Please note, the item has to have an order originating from Thimblepress.com and within 10 days of receiving it. Once we have received the item, made sure it is not damaged a refund minus the $5 restocking fee will be issued .We do not refund shipping costs. If you have questions about this, please email email@example.com
Letterpress items are handled case by case and may vary due to the nature of letterpress being a handmade process. Ink impression and color on the pieces may differ slightly from the picture you see in the store due to computer monitors and photography. We will accept returns if there is a smudge or if the piece has been damaged in some way.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email email@example.com and send your item to: Thimblepress®, 113 N. State Street, Jackson, Mississippi United States 39201.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping For Returns:
To return your product, you should mail your product to: Thimblepress®, 113 N. State Street, Jackson, Mississippi, United States 39201.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are thrilled to offer our customers products that are made to order through a curated selection of quality, USA-based production partners. We love creating products this way because there is no waste in unused products; we can offer you more options more often, and we can often customize orders for you via this method.
With our made to order products, we don't keep a warehouse to store these products. Each made to order product is shipped directly from our carefully selected production partners. That means there are manufacturers all across the United States printing and making your Thimblepress orders. Often, that means your order may ship from different places and in multiple boxes, and may not have our cute Thimblepress stickers adorning them. We really wish they did! Doing it this way ensures you get the best products that are shipped safely to you!
Please visit our wholesale page for all the information on how to become a retailer. You can also apply by visiting our wholesale website, ThimblepressWholesale.com.
Currently, we accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Amazon Pay, Sezzle Installment Payments, Klarna Installment Payments, Shop Pay Installment Financing, and Thimblepress gift cards. We cannot divide your order on multiple credit cards at this time, and please note your credit card or debit card will be charged as soon as you place your order.
Thimblepress is a woman-founded company in the heart of downtown, Jackson, MS. We strive to create unique, high-quality, & beautiful products that encourage more celebrating and smiles!
Our Faith is a super important part of our lives and business. We believe it to be a part of our mission to be the hands and feet of Jesus through our products and customer service. We always say if one person finds faith because of one of our products, that is a life well lived for us!
We sell our orignal confetti mix in 3 oz. & 7 oz. We also sell our colossal confetti, which comes in a large sized bag!
Kristen Ley, owner and designer, uses a 1925 10 x 15 Chandler + Price Letterpress that she hauled from from Lexington, KY. Every item she prints is hand-fed one-by-one into the Letterpress. She also has a Heidleberg Windmill Letterpress.
We intentionally designed the gender reveal Push-Pops this way! The gold confetti in the lid has both pink and blue mixed into it. But inside, the push pop is stuffed with either pink or blue confetti depending on which gender you ordered. Please note, we ship all Gender Reveal Push-Pops in clear bags that have a “BOY” or “GIRL” sticker clearly marked on the outside to indicate if blue or pink confetti is in the push-pop. So whomever is opening the package will know immediately if it’s a girl or boy push-pop.
Currently, we do not offer Washington D.C. as part of our state flower collection. But keep checking back as we may add it in the future!
Yes! Our owner and founder, Kristen Ley, creates all of our artwork and she would love to discuss creating a custom illustration or piece for you. Please contact us for more information on pricing. Also note, your illustration could take anywhere from 2-10 weeks depending on the scope of the project.
Yes, however, we only take a limited number of custom letterpress orders each year, so please contact as soon as possible by filling out the custom design form here.
Letterpress is such a beautiful technique, but it has several time consuming steps from start to finish including 1. creating custom designs 2. Ordering custom plates of design is made. (The plate usually costs over $50 and takes a week to produce). 3. Mixing the ink color(s) 4. Checking the press and all pre-press steps 5. Printing the image 6. Cleaning up the plate, press, and work area 7. Trimming any necessary paper, packaging product, and shipping. With all that time it takes to set-up and clean-up, we print a minimum of 100 designs at a time. Please keep in mind that the only letterpress work that we print is artwork that we have created in-house. We do not do commercial printing.
It varies depending on the project, design, product, etc. The process for initiating custom work is detailed on our website here.
STUDIO & SHOP
Thimblepress is located at 113 North State Street, Jackson, MS 39201. We have a retail shop in the front of our studio that is open Monday - Friday, 10 AM - 3 PM.
Currently, we are not offering any. If you would like to discuss a private workshop or a party, please email us at firstname.lastname@example.org
COULDN'T FIND YOUR ANSWER?
We are happy to answer any questions you may have. Please use the form below to write us!