Shipping policy
WHEN WILL MY ORDER SHIP?
We try to ship out orders as soon as we can. For orders containing 15 or more of one specific product, there may be a delay in order fulfillment – if this is the case, we will get in touch with you immediately. Currently, Thimblepress ships with USPS or UPS for domestic and international orders. Thimblepress shipping rates are based on the location we are shipping to in combination with order totals and the level of shipping you choose. An email confirmation will be sent to you after your product has shipped. Please note our shipping window for the customer order processing is 1-3 days and for special events 7-10 days. That is the time it takes for us to prepare a customer order, not the time it takes to ship and get to the customer. If you have a specific deadline for your order, we advise you to contact Thimblepress at orders@thimblepress.com before placing the order to inquire and request a specific ship date. There is always the option to choose a faster shipping time at checkout. For wholesale order shipping and terms please visit our wholesale page. These shipping times vary from customer order fulfillment and shipping times.
WHY IS SHIPPING SO EXPENSIVE?
We, too, wish that shipping did not have to be so expensive! But there is so much that goes into delivering your package to you. Cost is determined by where you live, what you order, how much your order weighs, the shipment method, service availability, and delivery time commitments. Rates are determined by UPS or USPS (we have no control over rates). Effective January 17, 2016, the U.S. Postal Service (USPS) increased shipping rates between 9%-12% for Domestic Shipping and 11%-21% for International shipping. You can visit USPS.com or UPS.com for more details.
In addition, the items you purchase are hand-packed (with love!) by someone on our Thimblepress team. One or more people are involved in the multi-step process of packaging, boxing, weighing, checking, double-checking, and shipping your Thimblepress goods to you! Several materials are involved including boxes, tape, bubble bag mailers, stay flats, cello sleeves, cardboard backing, packaging materials, shipping labels, etc! Please know that we try to use the least expensive shipping method to keep costs to a minimum. And throughout the year, we offer FREE Shipping coupon codes (USA only) to let you know how much we appreciate you!