We work really hard at Thimblepress to make sure only the best quality of items with zero defects are sent out to our customers. Occasionally, due to human error, there may be damage to an item. If that is the case, we happily accept return free of charge.
You'll need your order number and photos of the damaged product, and we must be contacted within 10 days of delivery (20 days during November & December). Don't worry, because you won't need to send us the damaged piece back. We will replace the item or refund the order if we no longer have that item in stock. After we've received your photos and processed, we encourage you to make someone's day and gift it.
We are not responsible for damage done during the shipping process. We try our best to secure your item and ensure it will not be damaged during shipping, but once it is out of our hands we cannot guarantee how that precious cargo will be treated. We will do our best to replace the damaged products if possible. If the item is sold out we will offer a refund minus the original shipping cost.
We also offer refunds or returns on all non-defective items (excluding sale items) with a $5 restocking fee, plus the cost to ship it back to us. Please note, the item has to have an order originating from Thimblepress.com and within 10 days of receiving it. Once we have received the item, made sure it is not damaged a refund minus the $5 restocking fee will be issued .We do not refund shipping costs. If you have questions about this, please email email@example.com
Letterpress items are handled case by case and may vary due to the nature of letterpress being a handmade process. Ink impression and color on the pieces may differ slightly from the picture you see in the store due to computer monitors and photography. We will accept returns if there is a smudge or if the piece has been damaged in some way.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email email@example.com and send your item to: Thimblepress®, 113 N. State Street, Jackson, Mississippi United States 39201.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping For Returns
To return your product, you should mail your product to: Thimblepress®, 113 N. State Street, Jackson, Mississippi, United States 39201.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
About Our Made To Order Products:
We are thrilled to offer our customers products that are made to order through a curated selection of quality, USA-based production partners. We love creating products this way because there is no waste in unused products; we can offer you more options more often, and we can often customize orders for you via this method.
With our made to order products, we don't keep a warehouse to store these products. Each made to order product is shipped directly from our carefully selected production partners. That means there are manufacturers all across the United States printing and making your Thimblepress orders. Often, that means your order may ship from different places and in multiple boxes, and may not have our cute Thimblepress stickers adorning them. We really wish they did! Doing it this way ensures you get the best products that are shipped safely to you!
NEED MORE INFO? Visit our FAQ Page or feel free to contact us at firstname.lastname@example.org