WHERE DO I TRACK MY ORDER?
As soon as your order ships, you will receive an email with tracking information. You can also log into your account to view the status of your order or visit the order status page!
HOW WILL MY ORDER BE SHIPPED?
We try to ship out orders as soon as we can. Currently, Thimblepress ships with USPS or UPS for domestic and international orders. Our shipping window for customer order processing is 1-3 business days. That is the time it takes for us to prepare a customer order, not the time it takes to ship and get to the customer. If you have a specific deadline for your order, we advise you to contact Thimblepress at firstname.lastname@example.org before placing the order to inquire and request a specific ship date. There is always the option to choose a faster shipping time at checkout. These shipping times vary from customer order fulfillment and shipping times.
Please note: orders often ship in multiple packages, and sometimes on different days because of our different manufacturing partners.
Shipping to a PO Box? Items that cannot fold up (blankets, apparel, towels) and have final sizes below 24" x 30" are approved to be shipped to a United States PO Box. Unfortunately, larger sizes require a physical address. We are unable to ship to Canadian P.O. Boxes.
For wholesale order shipping and terms please visit our wholesale page.
HOW MUCH DOES SHIPPING COST?
We offer free shipping on domestic orders of $75 or more. Thimblepress shipping rates are based on the location we are shipping to in combination with order weight and the level of shipping you choose. An email confirmation will be sent to you after your product has shipped. Rates are determined by UPS or USPS (we have no control over rates). You can visit USPS.com or UPS.com for more details.
In addition, the items you purchase are hand-packed (with love!) by someone on our Thimblepress team. One or more people are involved in the multi-step process of packaging, boxing, weighing, checking, double-checking, and shipping your Thimblepress goods to you! Several materials are involved including boxes, tape, bubble bag mailers, stay flats, cello sleeves, cardboard backing, packaging materials, shipping labels, etc! Please know that we try to use the least expensive shipping method to keep costs to a minimum. And throughout the year, we offer FREE Shipping coupon codes (USA only) to let you know how much we appreciate you!
DO YOU SHIP INTERNATIONALLY?
Yes! We ship all international orders via USPS First Class International or USPS Sure Post. Unfortunately, tracking is not available often for international orders, and we cannot guarantee a delivery date due to the post office in your area and customs clearing. Please note, all orders are marked as merchandise and we are not responsible for any customs fees or duties incurred on international shipments. The fees are not in our control. If your package is returned to Thimblepress with unpaid customs fees, the buyer will be given the option to repay shipping and resend the package or select to receive a refund minus the shipping fees. These fees or duties are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to your order. Unfortunately, Insurance is not available for lost, unclaimed or undeliverable packages, so we cannot make a refund for them.
WHAT HAPPENS IF MY SHIPMENT IS UNDELIVERABLE?
We ship all of our orders to the address that was entered in by each customer upon checkout. If the address is incorrect or undeliverable the product will be returned to Thimblepress. Upon us receiving the package back to our studio we will reach out via email about this happening. The customer will have the option to pay for it to be shipped again and redelivered with the correct address. The customer can also receive a refund for the product minus the original shipping costs.
WHAT IS YOUR REFUND, RETURN & EXCHANGE POLICY?
We work really hard at Thimblepress to make sure only the best quality of items with zero defects are sent out to our customers. Occasionally, due to human error, there may be damage to an item. If that is the case, we happily accept return free of charge.
You'll need your order number and photos of the damaged product, and we must be contacted within 10 days of delivery (20 days during November & December). Don't worry, because you won't need to send us the damaged piece back. We will replace the item or refund the order if we no longer have that item in stock. After we've received your photos and processed, we encourage you to make someone's day and gift it.
We are not responsible for damage done during the shipping process. We try our best to secure your item and ensure it will not be damaged during shipping, but once it is out of our hands we cannot guarantee how that precious cargo will be treated. We will do our best to replace the damaged products if possible. If the item is sold out we will offer a refund minus the original shipping cost.
We also offer refunds or returns on all non-defective items (excluding sale items) with a $5 restocking fee, plus the cost to ship it back to us. Please note, the item has to have an order originating from Thimblepress.com and within 10 days of receiving it. Once we have received the item, made sure it is not damaged a refund minus the $5 restocking fee will be issued .We do not refund shipping costs. If you have questions about this, please email email@example.com
Letterpress items are handled case by case and may vary due to the nature of letterpress being a handmade process. Ink impression and color on the pieces may differ slightly from the picture you see in the store due to computer monitors and photography. We will accept returns if there is a smudge or if the piece has been damaged in some way.
About Our Made To Order Products:
We are thrilled to offer our customers products that are made to order through a curated selection of quality, USA-based production partners. We love creating products this way because there is no waste in unused products; we can offer you more options more often, and we can often customize orders for you via this method.
With our made to order products, we don't keep a warehouse to store these products. Each made to order product is shipped directly from our carefully selected production partners. That means there are manufacturers all across the United States printing and making your Thimblepress orders. Often, that means your order may ship from different places and in multiple boxes, and may not have our cute Thimblepress stickers adorning them. We really wish they did! Doing it this way ensures you get the best products that are shipped safely to you!
NEED MORE INFO? Visit our FAQ Page or feel free to contact us at firstname.lastname@example.org